Last Updated: July 1, 2026
Welcome to Koki Mart. These Terms & Conditions govern your access to and use of the Koki Mart website and mobile application. By accessing or using our services, you agree to comply with these terms. If you do not agree with any part of these Terms & Conditions, please discontinue using our services.
1. Acceptance of Terms
By creating an account, placing an order, or using the Koki Mart website or mobile application, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
2. Eligibility
You must be at least 18 years of age or use the services under the supervision of a parent or legal guardian.
3. Account Responsibility
You are responsible for maintaining the confidentiality of your account credentials and for all activities carried out through your account. Please ensure that the information you provide is accurate and kept up to date.
4. Products & Pricing
We strive to ensure that all product descriptions, images, prices, and availability are accurate. However, errors may occasionally occur. Koki Mart reserves the right to correct any errors, update product information, modify prices, or cancel orders if necessary.
5. Order Acceptance
Placing an order does not guarantee its acceptance. We reserve the right to accept, reject, or cancel any order due to product availability, pricing errors, suspected fraudulent activity, or other valid business reasons.
6. Payments
Payments can be made using the payment methods available within the app. All transactions are processed through secure payment gateways. Koki Mart does not store your complete payment card details.
7. Delivery
Delivery timelines are estimates and may vary depending on your location, weather conditions, traffic, or other unforeseen circumstances. While we make every effort to deliver orders on time, delays may occasionally occur.
8. Returns & Refunds
Returns, replacements, and refunds are subject to our Refund Policy. Certain products, including perishable goods, may not be eligible for return unless they are damaged, defective, or incorrectly delivered.
9. User Conduct
When using Koki Mart, you agree not to:
Provide false or misleading information.
Misuse or interfere with the website or mobile application.
Attempt unauthorized access to our systems.
Engage in fraudulent or unlawful activities.
Violate any applicable laws or regulations.
10. Intellectual Property
All content available on Koki Mart, including logos, trademarks, text, graphics, images, and software, is the property of Koki Mart or its licensors and is protected under applicable intellectual property laws. Unauthorized use or reproduction is prohibited.
11. Limitation of Liability
Koki Mart shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, mobile application, products, or services, except where required by applicable law.
12. Privacy
Your use of Koki Mart is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
13. Changes to the Terms
We reserve the right to update or modify these Terms & Conditions at any time. Any changes will become effective once published on this page. Continued use of our services after such updates constitutes your acceptance of the revised Terms.
14. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from the use of Koki Mart shall be subject to the exclusive jurisdiction of the courts located in the city where Koki Mart is registered.
15. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us.
Koki Mart
Email: support@kokimart.com
Phone: +91 99130 13930