Last Updated: July 1, 2026

At Koki Mart, we are committed to delivering high-quality products with care and maintaining the highest standards of freshness and hygiene.

Please read our Return & Refund Policy carefully before placing an order.

No Returns

All products purchased through the Koki Mart website or mobile application are non-returnable. Once an order has been delivered, we do not accept returns or exchanges.

No Refunds

All purchases made through Koki Mart are final. We do not provide refunds for any order once it has been confirmed, processed, or delivered.

Order Cancellation

Orders can only be cancelled before they are processed for dispatch. Once an order has been packed or dispatched, it cannot be cancelled.

Damaged or Incorrect Products

If you receive a product that is damaged during delivery or an incorrect item due to an error on our part, please contact our customer support within 24 hours of delivery with your order details and clear photographs of the product. We will review the issue and, where appropriate, provide a suitable resolution at our sole discretion.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us.

Koki Mart

Email: info@kokimart.com

Phone: +91 99130 13930